Design is Thinking Made Visual


Welcome to our FAQ section! We are here to assist you with any questions you may have about our products, policies, and conditions. Below, we have provided answers to some of the most frequently asked questions:

A: Obtaining a quotation from us is a simple and straightforward process. To request a quotation, please follow these steps:

Email us: Send an email to our dedicated sales team, specifying the products you are interested in. Please provide details such as the desired materials, size, style, packaging requirements, logo style, and the quantity you require. The more specific and detailed your requirements are, the more accurate and tailored our quotation will be.

Wait for our response: Once we receive your email, our sales team will promptly review your request. We understand the importance of timely communication, and we aim to provide you with a quotation within 48 hours. Our team will carefully consider your requirements and prepare a comprehensive quotation based on the information provided.

Quotation delivery: After analyzing your requirements, we will prepare a detailed quotation that includes the pricing information for the specified products and any additional services or customization options requested. The quotation will be sent to you via email, ensuring that you have all the necessary information at your disposal.

We strive to provide accurate and competitive quotations that reflect your specific needs. Our team is dedicated to offering transparent pricing and ensuring that you have a clear understanding of the costs involved.

If you have any additional questions or require further clarification during the quotation process, please feel free to reach out to our sales team. They are available to assist you and provide the necessary guidance to ensure a smooth and efficient quotation process.

We appreciate your interest in our products and look forward to the opportunity to provide you with a detailed and competitive quotation that meets your requirements.

A: Visit our website and browse our product catalog.Confirm that product sample first.we will make that sample to confirm first for you.then place your order to us.

A: No, we do not have an MOQ limit. We understand that our customers have varying needs, and we are flexible in accommodating orders ranging from 500 to 3000 pieces per style.

A: Absolutely! At our company, we take pride in offering customized orders for both products and packaging. This is one of our key advantages and allows us to meet the unique needs and preferences of our customers.

A: We offer flexible payment options to accommodate different preferences. Currently, we accept two common payment methods: Telegraphic Transfer (TT) and Letter of Credit (LC). These payment terms provide secure and reliable transaction processes for our customers.

A: The lead time for mass production depends on the type and quantity of the products you are ordering. At our company, we prioritize efficient and timely order scheduling to meet our customers’ expectations.

A: At our company, we have implemented a comprehensive system to ensure the highest level of product quality throughout the manufacturing process. Our commitment to quality is reflected in the following measures:
Raw Material Inspection: We conduct thorough inspections of all incoming raw materials to ensure they meet our stringent quality standards. This includes assessing factors such as durability, performance, and safety to ensure that only high-quality materials are used in the production of our products.

Quality Control: We have a dedicated quality control team that closely monitors the production process. They perform regular checks and inspections at various stages to identify and address any potential quality issues. This helps us maintain consistent quality standards and ensures that the final products meet or exceed customer expectations.

Pre-Factory Inspection: Prior to the start of mass production, we conduct a comprehensive pre-factory inspection to verify that all production parameters and requirements are correctly set up. This step helps prevent any potential deviations or issues from arising during the production process, ensuring that the final products adhere to the agreed specifications.

Third-Party Inspection: We also offer the option of third-party inspection before shipment. This allows for an independent assessment of the product quality by an accredited inspection agency or representative. If the third-party inspection identifies any quality issues that are in violation of the contract, we will take responsibility for the necessary corrective actions.

A: Once your order is confirmed, our dedicated merchandiser will be assigned to oversee your order and provide regular updates on its progress. We understand the importance of staying informed about your order status, and we have implemented a streamlined communication process to keep you updated every step of the way.

A: At our company, we prioritize customer satisfaction, and we understand the importance of addressing any after-sales issues promptly and effectively. We have implemented a comprehensive after-sales service process to ensure a smooth resolution to any problems that may arise.

When it comes to after-sales problems, we follow an order responsibility system. The salesperson who handled your order will be the primary point of contact and take responsibility for addressing any issues you may have. They will be your dedicated representative throughout the after-sales process.

Upon receiving a complaint or report of an issue, our after-sales service department will promptly establish a dedicated service team to investigate the incident thoroughly. This team consists of experienced professionals who will diligently assess the situation and work towards finding a resolution.

We understand the urgency of resolving after-sales problems, and we aim to provide you with a solution within 72 hours of receiving the complaint. Our dedicated service team will keep you informed throughout the process and ensure that your concerns are addressed in a timely manner.

Our ultimate goal is to ensure your satisfaction and maintain a long-term partnership with you. We strive to exceed your expectations in terms of product quality and customer service. If you encounter any after-sales problems or have further inquiries, please do not hesitate to contact your assigned salesperson or reach out to our after-sales service department directly.

We are committed to resolving any issues you may face and providing you with a satisfactory resolution. Your feedback is valuable to us, and we appreciate the opportunity to address any concerns and improve our products and services.

How can we help you?

We are dedicated to being highly responsive to your needs and offering customized solutions. We take the time to actively listen and understand our customers’ pain points. If you’re interested in learning more, connect with our sales team now